Shipping, Returns and Refunds

Shipping

UK Shipping
Depending on your location, your artwork may be personally delivered by me or sent using a trusted professional courier service. I’ll be in touch before dispatch to confirm the delivery arrangements. All UK orders are carefully packaged and fully tracked for peace of mind.

EU & International Shipping
I carefully package every artwork for its journey, using appropriate protective materials to ensure it arrives with you safely. All EU and international orders are fully tracked, with insurance included where available.

Rest of World: Shipping is calculated at checkout based on your destination, the size of the artwork and the shipping service available.

Large Overseas Originals
Larger paintings may require specialist courier services depending on their destination. If the actual shipping cost is significantly higher than the amount calculated at checkout, I’ll contact you before dispatch to discuss the options — you’ll never be faced with an unexpected additional charge without speaking to me first.

Taxes & Duties
Please note that international orders may be subject to import duties, taxes or customs/clearance fees depending on your country’s regulations. Any such charges are the responsibility of the buyer and are not included in the artwork price or shipping charge.

I want your artwork to arrive safely and for you to be absolutely delighted with it. If you have any questions about delivery before purchasing, please don’t hesitate to get in touch — I’m always happy to help.

Original Paintings

Due to the unique nature of original artwork, I do not generally accept returns for change of mind.

If your artwork arrives damaged or there is a problem with your order, please contact me within 48 hours of delivery, including photographs of the packaging and the artwork. I will work with you to resolve the issue as quickly as possible.

Fine Art Prints

If your print arrives damaged or faulty, please contact me within 48 hours of delivery with photographs, and I will arrange a replacement or refund where appropriate.

Damaged Orders

If your parcel arrives visibly damaged, please photograph the packaging before opening it.

These photographs help support any insurance claim with the courier and allow me to resolve the issue as quickly as possible.

Refunds

Where a refund is agreed, it will be processed to your original payment method within 
5–10 working days.

Questions

If you are unsure about colours, sizing or framing before ordering, please get in touch.
I want you to feel completely confident before purchasing.